Koen Plumbing, Inc. Privacy Policy
Effective date: January 1, 2010 Last updated: November 11, 2026
Introduction
Welcome to Koen Plumbing, Inc. This privacy policy applies to information collected through our website, https://www.koenplumbing.com, and explains how we collect, use and share your personal information. By using our website, you accept these practices.
Information We Collect
The personal information we collect depends on your relationship with us and how you interact with us. Below, by category, is the information we may collect and whether we share that category for cross-context behavioral advertising.
- Non-personal information. We collect non-personal data such as domain names and IP addresses to understand how the website is used.
- Name and contact information. This includes your name, email address, phone number, address, city, state and ZIP code. In some cases, we may share this information for the purposes described in this policy.
- Demographic information. We may use and store information about your location based on your IP address, at a city or county level. In some cases, we may share this information for the purposes described in this policy.
- Payment information. This includes credit card or other payment information.
- Information you submit. This includes information you give us when you contact us by phone, text or online chat, and when you fill in our forms to book an appointment, complete a survey or leave a review.
- Job applicant information. We collect résumés, education and employment history from job applicants, including information about skills and qualifications for the position. We may collect certification, permit and license information.
- Site usage information. We collect information about the browser you use, the sites you came from and where you go when you leave us. We may also collect your operating system, IP address and device identifiers, which might include your hardware model. We also look at the areas of our site you visit and the actions you take. In some cases, we may share this information for the purposes described in this policy.
- Other categories under state privacy laws. We may also collect other categories of personal information as defined by applicable state privacy laws, including internet activity, geolocation data and inferences drawn from other personal information to create a profile about you.
How We Use Information
We use the personal information we collect to:
- Offer, provide, improve and maintain our services
- Tell you about changes to our services
- Let you take part in interactive features of our services when you choose to
- Provide customer support
- Gather analysis or information that helps us improve our services, including sending you a review and feedback form, with your permission
- Monitor how our services are used
- Detect, prevent and address technical problems
- Show you targeted advertisements for goods, services and events we think will interest you
- Contact you by phone call, text message, email, direct mail or voicemail with news, special offers, marketing or promotional materials and general information about goods, services and events we offer that are similar to those you have already bought or asked about, unless you have opted out of receiving them
Security
We take precautions to protect your information both online, with encryption, and offline, with access controls.
Wherever we collect sensitive information, such as credit card data, that information is encrypted and sent to us securely. You can check this by looking for a closed lock icon in your web browser, or "https" at the start of the page address. Only employees who need the information to do a specific job, such as billing or customer service, have access to personally identifiable information. The computers and servers that store it are kept in a secure environment.
We comply with applicable data breach notification requirements. No method of sending data over the internet or storing it electronically is 100% secure. We use reasonable measures in line with applicable law, but we cannot guarantee absolute security.
Children's Privacy
Our website is meant for adults. We do not knowingly collect personal information from anyone under the age of 13. If you are a parent or guardian and you know your child has given us personal information, please contact us. If we learn that we have collected personal information from a child without verified parental consent, we take steps to remove it from our servers.
Cookies
Our website uses cookies and similar tracking technologies for functionality, to improve your experience, to track activity on the site and for remarketing.
Cookies are small data files that may include a unique identifier. They are sent to your browser from a website and stored on your device. We also use other tracking technologies, such as beacons, tags and scripts, to collect and track information and to improve and analyze our website.
You can set most browsers to refuse all cookies or to tell you when a cookie is being sent. If you don't accept cookies, some parts of our website may not work. If you block or reject cookies, not all of the tracking described here will stop.
You can block or delete cookies at any time in your browser's settings.
You may have the right under applicable state privacy laws to opt out of the sale of personal information collected through cookies.
Do Not Track. Some browsers have "do not track" features that tell a website not to track you. These features are not all uniform, and we do not currently respond to those signals.
Our Website and Services Are Based in the United States
We are based in Texas, and our services are designed for Texas residents. By interacting with us, you understand that your information will be transferred to us and used under Texas law. If you are outside the United States and choose to give us information, we will transfer it, including personal information, to the United States and process it there. Your consent to this privacy policy and your submission of the information represent your agreement to that transfer.
Sharing
We do not sell your personal information.
Service providers. We may share information with third parties to provide, maintain and improve our services, including service providers who access information about you to do work on our behalf or help carry out services you've asked for. Service providers may include payment processors and hosting services. They may also include review and feedback services and providers of marketing, advertising and communications. You may have the right under applicable state privacy laws to opt out of these practices.
Targeted advertising. We use the information described above to show you ads we think you'll find interesting, which may be based on your browsing or other activity. These ads may appear on our own platforms or others', including social media, and may appear after you leave our website to encourage you to return. This is often called interest-based, targeted or cross-context behavioral advertising.
Law enforcement. In some circumstances we may be required to disclose your personal information by law or in response to valid requests from public authorities, such as a court or a government agency.
Legal requirements. We will disclose any category of information to respond to a court order or subpoena, and when a government agency or investigative body asks for it, including U.S. and non-U.S. law enforcement or regulatory authorities.
External Links
Our website may link to other websites whose privacy practices differ from ours. We are not responsible for the content or privacy practices of those websites.
Surveys and Contests
We may occasionally run surveys or contests. Taking part is voluntary, and any information we collect will be used for the purposes we describe at the time.
Your Privacy Rights
Depending on where you live, you may have the following rights:
- Right to know. You can ask us to disclose the personal information we collect, use and share.
- Right to delete. You can ask us to delete your personal information.
- Right to opt out. You can opt out of the sale of your personal information.
- Data portability. You can ask for a copy of your personal data in a readily usable format.
- Non-discrimination. We will not discriminate against you for using these rights.
Changes to This Policy
This policy may change. We will post any changes on this page. By continuing to use our website after changes are made, you agree to the revised policy.
Contact Us
If you have any questions about this privacy policy or want to use your privacy rights, please contact us.
- By phone: 972-406-8076
- By mail: Koen Plumbing, Inc., 405 N. Bowser Road, STE 4B, Richardson, TX 75081